Privacy Policy
Effective Date: August 23, 2026
Last Updated: August 23, 2026
Siskul Academy (“Siskul,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, learning platform, courses, community features, store, wallet, certificates, support services and related applications.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it and how you can control your information.
By using Siskul, you agree to the practices described in this Privacy Policy.
1. Who We Are
Siskul Academy is a digital learning and creator platform based in Nepal.
Our platform provides practical learning opportunities in areas including artificial intelligence, content creation, video production, programming, digital tools and related skills.
For privacy-related questions, contact us at:
Email: siskulofficial@gmail.com
Website: https://siskul.com/contact/
2. Information We Collect
We collect only the information reasonably necessary to operate, secure and improve Siskul.
Account Information
When you create or use an account, we may collect:
- Full name
- Email address
- Phone number
- Password credentials in securely protected form
- Profile picture
- Background image
- Login and account activity
- Account preferences and notification settings
If you sign in through Google or another third-party provider, we may receive your name, email address, profile image and provider identification. We do not receive or store your third-party account password.
Profile Information
You may choose to add information such as:
- Biography
- Headline or profession
- Location
- Birthplace
- Interests
- Skills
- Public profile details
- Profile and background images
Some profile information may be visible to other users depending on your privacy settings.
Learning Information
When you enrol in or access a course, we may collect:
- Courses purchased or registered
- Session and bundle access
- Learning progress
- Session attendance
- Completed lessons
- Certificates and certificate IDs
- Course reviews and ratings
- Access and viewing history
Feed, Community and Communication Information
If you use our community features, we may collect:
- Posts
- Images and videos
- Comments and replies
- Likes, shares and reactions
- Reviews
- Messages
- Reports and moderation requests
- Information included in conversations with support or other users
Content marked public may be viewed, shared or copied by other users. Do not post information that you do not want to make public.
Store, Wallet and Payment Information
When you use the Siskul Store or Wallet, we may collect:
- Products purchased
- Seller or buyer information
- Delivery details
- Order history
- Refund and return information
- Siskul Coin balance and transactions
- Advertising or promotional transactions
- Payment status and transaction references
Payment card details may be processed directly by third-party payment providers. We do not intentionally store complete card numbers or payment passwords.
Support Information
When you contact Siskul Support, we may collect:
- Your name and contact details
- Inquiry topic
- Support message
- Screenshots or attachments
- Ticket status
- Replies and resolution history
Support tickets are intended to remain private between you and authorised Siskul support staff, except where disclosure is necessary for security, legal or operational reasons.
Technical Information
When you visit or use Siskul, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Language and time zone
- Pages visited
- Referring page
- Login and access times
- Error and security logs
- Cookie and similar technology data
If you use Siskul AI or another assistant feature, we may also process the prompts, messages and responses connected to that feature.
3. How We Use Your Information
We use information to:
- Create and manage your account
- Authenticate and secure your login
- Provide courses, sessions and recordings
- Track learning progress
- Issue and verify certificates
- Process orders, wallet transactions and refunds
- Deliver products and services
- Display your selected public profile information
- Operate feed, messaging and community features
- Respond to support requests
- Moderate harmful, fraudulent or unlawful content
- Send important service notifications
- Improve website performance and user experience
- Prevent fraud, abuse and unauthorised access
- Maintain security, backups and technical records
- Comply with applicable laws and lawful requests
- Send promotional messages where legally permitted and where you have not opted out
We do not sell your personal information.
4. Public and Private Information
You control whether certain profile details, posts and activity are public or private through available privacy settings.
Information that may become public includes:
- Public profile name and picture
- Public profile details
- Feed posts
- Comments and replies
- Public reviews
- Public course or project activity
- Public certificate verification details
Information that should remain private includes:
- Passwords
- Private messages
- Support tickets
- Wallet balance
- Private payment information
- Private account details
- Screenshots submitted to support
Even after deletion, limited copies may remain temporarily in backups, security logs, moderation records or legal records.
5. Sharing of Information
We may share limited information with:
Service Providers
Trusted providers that help us operate:
- Website hosting
- Database and storage services
- Email delivery
- Authentication
- Payment processing
- Analytics
- Security and fraud prevention
- Delivery and logistics
- Customer support tools
These providers may access information only as necessary to provide their services.
Course Instructors and Authorised Staff
Authorised Siskul staff, instructors or moderators may access information necessary to:
- Manage courses
- Verify participation
- Respond to support requests
- Review reports
- Issue certificates
- Prevent abuse or fraud
Sellers and Delivery Partners
For store orders, we may share necessary delivery and order information with the relevant seller or delivery partner.
Legal and Safety Reasons
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to a valid legal request
- Protect users or the public
- Investigate fraud or abuse
- Protect Siskul’s rights and property
- Enforce our Terms and Conditions
We do not share private information for unrelated advertising purposes.
6. Cookies and Similar Technologies
Siskul may use cookies and similar technologies for:
- Login sessions
- Security
- Remembering preferences
- Website functionality
- Analytics
- Notification features
- Performance measurement
You may control cookies through your browser settings. Disabling essential cookies may prevent some parts of Siskul from working correctly.
7. Data Security
We use reasonable technical and organisational safeguards to protect information, including:
- Secure login procedures
- Password hashing
- Access controls
- HTTPS encryption where available
- Restricted administrative access
- Security monitoring
- Backup and recovery procedures
- Fraud and abuse detection
However, no internet service can guarantee absolute security. You should use a strong, unique password and never share your login credentials or verification codes.
If you believe your account has been compromised, contact us immediately.
8. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy.
We may retain certain information for longer when necessary to:
- Maintain account and course records
- Issue or verify certificates
- Complete financial and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal or regulatory obligations
- Maintain security and backup systems
When information is no longer required, we may delete, anonymise or securely restrict it.
9. Your Choices and Rights
Depending on applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Update your profile
- Change privacy settings
- Request deletion or closure of your account
- Withdraw optional consent
- Opt out of promotional communication
- Request information about how your data is used
- Report unauthorised use of your account
- Request correction of an account or transaction record
Some information may need to be retained for legal, security, accounting or certificate-verification purposes.
To make a privacy request, contact:
We may ask you to verify your identity before processing a request.
10. Account Closure
You may request account closure by contacting Siskul.
After account closure:
- Your account may no longer be accessible
- Public content may be removed or anonymised where technically possible
- Active course access may end
- Wallet, order and transaction records may be retained where required
- Certificate records may be retained for verification
- Backup copies may take additional time to be removed
Closing an account does not automatically cancel a completed transaction or remove records that we are legally required to keep.
11. Third-Party Services and Links
Siskul may contain links to third-party websites, social media platforms, payment providers or external services.
Those services have their own privacy policies. Siskul is not responsible for how third parties collect or use information after you leave our platform.
When you click an email, WhatsApp, phone, social media or external service link, that action may be processed by the relevant third party.
12. Children’s Privacy
Siskul is not intended for children who are below the minimum age permitted to use online services under applicable law.
If a parent or guardian believes that a child has provided personal information without appropriate permission, please contact us so we can review and remove it where appropriate.
13. International Processing
Some service providers used by Siskul may process information outside Nepal.
Where information is processed outside Nepal, we take reasonable steps to use reputable providers and apply appropriate safeguards consistent with applicable privacy and security requirements.
14. Changes to This Policy
We may update this Privacy Policy when our services, technology or legal requirements change.
When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.
Your continued use of Siskul after an updated Privacy Policy becomes effective means that you acknowledge the updated Policy.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, contact us:
Siskul Academy
Email: siskulofficial@gmail.com
Website: https://siskul.com/contact/
Location: Biratnagar, Nepal
We aim to handle privacy questions carefully, respectfully and within a reasonable time.
Last Updated: August 23, 2026