siskul policy

Refund Policy

Refund Policy

Effective Date: August 23, 2026
Last Updated: August 23, 2026

Siskul Academy aims to provide practical, reliable and useful digital learning and store services. This Refund Policy explains when a refund may be requested, how refunds are processed and how eligible refund amounts are added to your Siskul Coin wallet.

By purchasing a course, session, bundle or store product from Siskul, you agree to this Refund Policy and the applicable Terms and Conditions.

1. Scope of This Policy

This policy applies to:

  • Live courses and live sessions
  • Recorded courses and video bundles
  • Course-related digital products
  • Products purchased through the Siskul Store
  • Siskul Coin wallet transactions
  • Eligible advertising or promotional purchases, where applicable

2. Refund Method

Approved refunds are normally credited to the customer’s Siskul Coin wallet.

Refunded coins may be used for:

  • Purchasing courses
  • Joining live sessions
  • Buying eligible Store products
  • Using other Siskul services that accept Siskul Coins

Refunds are not automatically sent to a bank account or mobile wallet.

If you want to withdraw eligible refunded coins, you must contact Siskul Support through:

The withdrawal request may require identity verification and valid payment details.

3. Refund Deduction

An approved refund is subject to a 10% processing and service deduction.

The amount credited to your Siskul Coin wallet will be calculated as:

Eligible purchase amount − 10% processing deduction = Refund credit

Example:

  • Eligible purchase amount: 1,000 Siskul Coins
  • 10% processing deduction: 100 Siskul Coins
  • Refund credited to wallet: 900 Siskul Coins

The 10% deduction may not apply where a refund is required by applicable law or where the refund is caused by Siskul’s failure to provide the purchased service.

Delivery, handling or third-party charges may be non-refundable unless the product was wrong, damaged, defective or the order was cancelled by Siskul.

4. Course Refund Eligibility

A course or session refund may be considered when:

  • The course was purchased by mistake
  • The same course was purchased more than once
  • The course is unavailable or cannot be delivered
  • A major technical problem prevents access
  • A live session is cancelled by Siskul
  • The course content is substantially different from the published description
  • The customer has not meaningfully used or consumed the course access

Refund requests should be submitted before the course has been substantially used.

5. Course Refund Restrictions

A course refund may be rejected when:

  • A substantial portion of the course has already been watched
  • Course videos or materials have been downloaded or copied
  • The learner has completed a significant part of the course
  • A certificate has already been issued
  • The learner has attended or used the main part of a live session
  • The request is based only on a change of personal preference
  • The account has violated Siskul’s rules
  • The request appears fraudulent, abusive or dishonest

Some courses may have additional refund conditions shown on the course purchase page. Those conditions will also apply.

6. Live Course and Session Refunds

For live courses and sessions:

  • Refund requests should be submitted before the first session begins
  • Once a session has been attended, refund eligibility may be limited
  • If Siskul cancels a session, customers may receive a replacement session, credit or eligible refund
  • If a session is postponed, customers may choose to continue with the new schedule or request an eligible refund
  • Attendance, recordings and session access may affect the final refund decision

7. Store Product Refund Eligibility

A Store product may be eligible for return or refund when:

  • The wrong product was delivered
  • The product arrived damaged
  • The product is defective
  • The product is materially different from its description
  • The order was not delivered
  • The product was cancelled before dispatch

For damaged, defective or incorrect items, customers should contact Siskul as soon as possible and provide clear photos or videos of the product and packaging.

8. Store Product Return Conditions

To qualify for a Store return:

  • The request should be made within the return period shown on the product or order page
  • The item should be unused and in its original condition
  • Original packaging, accessories and labels should be preserved
  • Proof of purchase or order information may be required

The following items may not be eligible for return unless defective or incorrectly delivered:

  • Used products
  • Personalized products
  • Perishable products
  • Digital products already downloaded or accessed
  • Products damaged after delivery by the customer
  • Products missing original parts or packaging

The applicable seller or delivery conditions may also be considered during review.

9. How to Request a Refund

To request a refund, contact Siskul Support through a private ticket, email or WhatsApp.

Please provide:

  • Full name
  • Registered email address
  • Course, session or order name
  • Order ID or transaction reference
  • Date of purchase
  • Reason for the refund
  • Photos, videos or screenshots where relevant

Incomplete or unclear requests may take longer to review.

10. Review and Approval Process

After receiving a request, Siskul may:

  1. Verify the account and transaction
  2. Check course access, viewing or attendance records
  3. Review product, delivery and seller information
  4. Request additional evidence
  5. Approve, partially approve or reject the request
  6. Explain the decision where appropriate

Submitting a request does not guarantee approval.

11. Refund Credit Timeline

After approval, the eligible refund amount will normally be credited to the customer’s Siskul Coin wallet within a reasonable processing period.

The timing may depend on:

  • Verification requirements
  • Seller or delivery confirmation
  • Payment records
  • Technical processing
  • Fraud and security checks

Customers will be notified when the refund has been approved or credited.

12. Withdrawal of Refunded Coins

Refunded Siskul Coins may be requested for withdrawal by contacting:

Withdrawal requests must include:

  • Registered email address
  • Name of the account holder
  • Refund or wallet transaction reference
  • Preferred payment method
  • Required payment details

Siskul may verify ownership before processing a withdrawal. We may reject or delay a withdrawal request if the information is incomplete, inaccurate or suspicious.

Wallet coins may be temporarily locked during an investigation, dispute, fraud review or chargeback process.

13. Fraud and Abuse

Siskul may suspend, reject or investigate refund requests involving:

  • False information
  • Repeated refund abuse
  • Account sharing
  • Unauthorised resale or copying of course materials
  • Payment fraud
  • Chargeback abuse
  • Manipulated product claims
  • Multiple accounts created to misuse refunds or wallet credits

If fraud is confirmed, Siskul may restrict the account and cancel related wallet credits.

14. Cancellation by Siskul

If Siskul cancels a course, session, order or service and cannot provide a reasonable replacement, customers may be offered:

  • Replacement access
  • Equivalent Siskul Coin credit
  • An eligible refund
  • Another reasonable solution

The available option may depend on the specific service and applicable law.

15. Non-Waivable Legal Rights

Nothing in this Refund Policy removes or limits any consumer right that cannot legally be excluded under applicable law.

Where this Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

16. Changes to This Policy

Siskul may update this Refund Policy when its services, payment systems, Store operations or legal requirements change.

The updated version will be published on this page with a new “Last Updated” date.

17. Contact Us

For refund, return or withdrawal requests:

Siskul Academy
Email: siskulofficial@gmail.com
WhatsApp: +977 9766721154
Website: https://siskul.com/contact/
Location: Biratnagar, Nepal

Last Updated: August 23, 2026